James alabaster

James heads up Contact's Automation programme. He is responsible for the delivery and future path for Contact's Automation initiatives as well as the establishment of their RPA Centre of Excellence.

Contact Energy's strategic goals are under-pinned by leveraging automation capability to ensure seamless integrations, straight through processing, and removal of repetitive tasks to improve their customers' experience and free up people to focus on more value added tasks. James has a background in business improvement and operational leadership roles within the utilities sector and is passionate around driving change activities, removing waste, and re-imagining the way we work.